Vyro 3D Return & Exchange Policy
Vyro 3D makes every item to order. Because most products are 3D printed after you place your order rather than pulled from stock, our return policy works a little differently than a typical retail store — but we stand behind the quality of everything we make.
1. Damaged or Defective Items
If your item arrives damaged, cracked, warped, or doesn’t match its listing, we’ll make it right — free of charge.
- Contact us within 14 days of delivery at Kraze@vyro3d.com with your order number and photos of the issue.
- We’ll send a free replacement, or issue a full refund if a replacement isn’t possible.
- No need to ship the defective part back unless we ask — just send photos.
2. Wrong Item Received
If we made a mistake on your order (wrong product, wrong size, wrong color from what you selected), we’ll cover a free replacement and any return shipping if needed.
3. Sizing Exchanges (Standard S/M/L Products)
For products offered in fixed Small/Medium/Large sizing, if you ordered the wrong size:
- Contact us within 14 days of delivery.
- We’ll reprint the correct size at a discounted rate (to cover material and print time) or offer store credit for the value of your original order.
- The original item does not need to be returned unless requested, but must not show signs of use or water exposure to qualify for credit.
We don’t offer full cash refunds on sizing exchanges, since the original part still costs us material and labor even when the size choice was a customer error.
4. Custom / Build-to-Order Items
Some products (for example, magnetic-mount parts built to your specific measurements) are manufactured to the dimensions you provide at checkout. These are final sale — we’re unable to offer refunds or exchanges for sizing you selected yourself, since there’s no error on our end to correct.
If a custom item is defective or doesn’t match the dimensions you actually submitted, that falls under Section 1 above and we’ll fix it free.
5. Non-Returnable Situations
We can’t accept returns or offer credit for:
- Items that have been installed in an aquarium or otherwise exposed to water
- Items damaged by misuse, improper installation, or normal wear
- Custom/build-to-order items with no manufacturing defect (see Section 4)
- Buyer’s remorse on correctly-sized, correctly-made items
6. How to Request a Return or Exchange
Email Kraze@vyro3d.com with:
- Your order number
- A brief description of the issue
- Photos (for defects, damage, or wrong items)
We aim to respond within 1–2 business days and resolve most requests within a week of approval.
7. Refunds
Approved refunds are issued to your original payment method. Store credit issued for sizing exchanges does not expire and can be applied to any future order.
This policy applies to purchases made directly through vyro3d.com. Orders placed through Etsy, MakerWorld, or Cults3D are subject to those platforms’ own policies.